It’s one of the first lessons we learn as we are growing up… It’s one of the first phrases we are taught to say and expected to use regularly… It’s even said to be perhaps the most powerful phrase in the world!
So why is it that these super-human words, “Thank You”, are so rarely sincerely spoken and even more rarely sincerely meant within many of today’s corporations? Why is it that the first lesson we learn as children – Being a Decent/Respectful Human Being 101 – is too often disregarded in so many of our businesses? And why is it such a WOWing surprise that Zappos’ “business” model is so effective and inspiring??
The Problem: Thomas Hobbes & Adam Smith
There is a thought that infects the minds of corporate management today. A thought that is fed by Douglas McGregor’s Theory X and intensified by “classic” business books like Leviathan and The Wealth of Nations. A thought that, until recently, was esteemed as an “unchangeable fact”; an ugly gene rooted deep within all of us. Yes, that widespread conviction that Read more..
Lately you hear lots of talk and read oodles of articles about the “soft” CEO or the “involved” management of the future; where owners and leadership work alongside their people, in a grand Kumbaya-corporate environment. This is great, right?
Well, what happens when the big-wigs upstairs get a little TOO involved? Or as my associate put it, “What happens when the non-$#*& shovelers try to shovel $#*&?” Most of the time, you might just say that the “$#*& hits the fan!”
See, I had a very humorous – yet disturbing – business call this morning Read more..